Delete your account

Open Sawa Planner on your phone and tap the Settings gear at the top of the screen. Scroll down to Delete your account and tap Delete account. Type DELETE, then tap Delete my account to confirm, because this cannot be undone. Your account is deleted straight away and you are logged out.

If you haven’t finished setting up your wedding yet, or you only help with someone else’s, Settings isn’t there. Tap Delete account at the bottom of the setup screen, or of the page for the wedding you help with, and confirm the same way.

Log in to Sawa Planner on the web, open Settings, and scroll down to Delete your account. Choose Delete account, type DELETE, and choose Delete account again to confirm. Your account is deleted straight away. If you never finished setting up your wedding, or you only help with someone else’s, Settings isn’t there: choose Delete account at the bottom of the setup page, or of the page for the wedding you help with, and confirm the same way.

If you cannot log in, or you would rather we did it, email hello@sawaplanner.com from the email address on your account and ask us to delete it. We will confirm and delete within 30 days, and usually much sooner. We may ask you one question to check the request really comes from you.

Always deleted: your account and login, the name, email address and mobile number on your account, your Sawa Planner login history, and any notification tokens for your phones.

If you plan alone, your wedding is deleted too, with everything in it: your checklist, budget, guest list and RSVPs, gift registry, seating, and your wedding website with its uploaded images. Your website and RSVP links stop working straight away.

If you plan with a partner, the wedding belongs to both of you, so your partner keeps it with everything in it. That includes the first and last name you gave on the wedding, the couple’s name shown on the wedding website, the photos on the website, and the changes you made, which stay in the wedding’s activity without your name. If you want the whole wedding gone, agree it with your partner first and both delete. To have your name taken off a wedding your partner keeps, ask them or email us at hello@sawaplanner.com.

Encrypted backups are kept for 90 days before they expire, so a copy of your data can sit in a backup for up to 90 days after deletion. We do not restore a deleted account from them.

Technical error records and sign up records are kept for 90 days. Our sign in provider also keeps a short security log of logins, with the email address and IP address used. It is not erased when you delete your account, but it expires on its own within 30 days.

If you sent us a bug report or a feature request, we keep the report and any device details you chose to include, detached from you so it is no longer linked to your account, until 12 months after you sent it, and then delete it. Email us if you want it gone sooner.

We may keep the minimum we are required to keep by law.

Email hello@sawaplanner.com and a person will answer. If you are a guest on someone else’s list and want your details removed, write to us and we will help.